Since I joined Humanatic there are lot of questions in my mind, some were answered by fellow Humans in Facebook Humanatic Group and fellow bloggers but lot of questions were not.When I look at the Leaderboard, I always ask myself what kind of strategy that these people do to earn that much. Some of them even reached $50 in a day. There was a time that I even think that these people might have some tricks, cheats or anything that they used to be on the top. Since, Internet is only a program it can be cheated or tricked in some way. But, cheaters are banned in Humanatic and cheaters really do exist. So don't try to cheat !. Then I started to research and try to understand well every Categories, every technical details in a legit ways.
Warning : Some unscrupulous site copied my article and even translated into Spanish language. I do not owned or maintained any other site that shows tutorial about humanatic except this site. I even detected one site that copied my article as a malicious site, meaning it may have a virus that may ready to infect your system. Below images are some of the said unscrupulous site that copied my article.
I already informed Google about this and waiting for their response. Meanwhile I am warning or informing you that I have no responsibility whatever may bring when you try to access that site.Thanks.....
"If you want something, Go get it. Period!"
Will Smith - The Pursuit of Happyness
---------------------------------------------------------------------------------------------------------------------------"Whatever you are trying to learn now, whatever new skill you are trying to pick up, the beginning stages, it's hard and frustrating and it sucks, BUT DON'T GIVE UP, because if you keep practicing you are going to get better and better. And SOON it won't HURT AS MUCH, YOU WON'T FALL AS MUCH, YOU WON'T MAKE AS MANY MISTAKES. It's going to be easier and you will SEE MORE RESULTS."
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Speaking of "How to review fast and accurately? " You can only do this when you master the category. For me MASTERY is important at the beginning, then in the long run SPEED follows, and good earnings will flow. Look for a KEYWORD/s, a single word can define a whole idea.This is one of my technique. Always look for KEYWORD/s.
Just continue to FOCUS on what you are doing right now, don't be in the rush for profit! Proper time will come. Do your homework first and for sure you will succeed here.
r.lubuguin
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So let's start identifying each question that might help you in your way to Humanatic....I assumed that you have the basic knowledge about Humanatic and how calls are being handled.
1. Is fast Internet connection and fast computer are a plus factor to have more calls?
In my opinion, it's a big YES. Let's take for example when you surf the web, if you have a slow Internet connection sometimes the page you want to see takes a time to load, some pictures/ images sometimes will not load or you have to wait. It's the same in Humanatic. If you have a slow internet and slow computer, the recorded voice calls might take time to load before you actually finish or find the real intent of a caller. So your time is wasted. For me every second count, if you really want to earn well. Second, all calls are hosted on a server that handles all our data transmission and data request, so if you have a slow speed your request for new calls might also take time before you are given a new set of calls to review. Remember that all our request to a server is always in a queue, as in first come first serve basis. Have you ever wonder why sometimes the volume of calls are few, but others still to manage to have a call to review? other reviewers even get this message " Sorry there are no pending calls"..In my own case 1Mbps or more, Real Internet speed is enough, lower than that I don't recommend. You may say " I have 3 Mbps speed and I experience sluggishness during audio loading", Internet Service Providers sometimes are not true to what they offer when it comes to Internet speed, better to have a speed test and that's the real speed of your connections. In computer side, I'm using i3 processor and 4GB of memory, loading of calls are fast compare to low-end PC. So SPEED really do matters !
2. Firefox, Google Chrome, Opera Web Browser..Which is faster to use?
In my case, I use Firefox and Google Chrome, but I observed that sometimes it is faster in Firefox to load the calls or sometimes in Chrome, I always check which browser is good when I'm going to start a review. How about Opera ? all my test in that browser result is slow in page and audio loading. I don't know if others use Opera. I also test some browsers which are K-Meleon, it is similar to Firefox and Maxthon, but I prefer K-Meleon. But in my wife lappy, Maxthon is doing fine.
3. Can I use my Android device so that I can review wherever I go?
Definitely YES, all you have to do is download Puffin Browser or Photon Browser at Google Play because it is has Flash Player and better to use rather than the built-in browser, other experienced error when they use the built-in browser when it comes to audio loading.
4. Can I use two browsers and open my account and load the calls simultaneously?
No. Lately, I think that it is possible to load calls simultaneously using two different browsers in a single account, but I tried it and do some experiment, using Firefox I load a call from Outbound then the other browser I load an Inbound call, of course, Firefox can load the calls but when you open another call from another browser a message will appear on the page of a second browser saying that,
It's one way of Humanatic security measure so that only single calls may load into a single account using single browser..BUT you may load two simultaneous calls using two different browsers provided that you are using two different accounts.
5. Can I have two or more accounts?
Yes..You can apply for multiple accounts but you must provide different PayPal account, because Humanatic changes their policy to " one account, one PayPal policy ".
*******As of this year (2016), multiple accounts are not allowed. There are cases of reviewers account termination, who are caught maintaining multiple accounts. So be warned!
6. How about if I have a single internet connection, can I use multiple different accounts using single I.P ?
Yes. Humanatic is not sensitive to I.P policy.
7. Can I use VPN, Proxy and the like to access my account?
So far this question was unanswered by Humanatic when I asked them.But I heard some Humans are using VPN, Proxy when they access their account when they are in public Wi-Fi, restaurant and the like for security reason. And they also use VPN when there is a problem accessing Humanatic website. So its up to you whether to use VPN, Proxy or not.
8. What time of the day its good to start reviewing calls?
Humanatic is base in the U.S.A, particularly in Dallas, Texas if I'm not mistaken, so there is a time difference. So when you are, for example in the Philippines, it is much better to start at 8 p.m onwards, but big volume of calls arrives at 11 p.m to 5 a.m based on my experience. But, sometimes there are also available calls till 1 pm of the following day, even till 5 p.m in other high-paying categories. Not all Humans have high-paying categories, they are only given to selected reviewers who excel and take more time to improve their accuracy. As I've said in my previous post LEARN MORE = EARN MORE.
9. Do I need high-paying categories to earn more and be listed in the LEADERBOARD?
It depends on how you treat Humanatic as your source of income or how much time you spend reviewing calls. There are lot of advantages if you have high paying categories, of course, it is easy to earn, in an hour you may have $ 1.5 to $3 or even higher, rather than 50-80 cents in an hour. But do not be frustrated, even if you have only low-paying categories, still, it is possible to earn well. I've heard some humans that they are only reviewing outbound calls but still, they manage to earn $10 to $12 in a day, we all know that outbound calls are the lowest paying categories from 6 cents to 8 cents high if there are a big volume of calls.
How they do that?
- First, you have to MASTER the category, all you have to know is the caller intent, you don't need to listen to the entire call, you may skip and skip the audio until you find the caller's intent. So take a time to study the category, practice makes perfect. I remember when first started listening to calls, I did not understand well because of their accent, there is a time that I call my wife just to listen to the calls, my wife is an ex-call center agent, so she had experienced in handling American accent. But again and again, I practice listening it seems that I have managed to understand the American accent well.
"Well for over a year of reviewing calls, I may also suggest that you invest in High-Quality Equipment, like for example, one of the most important is Headset. For over a year, I am using Samsung Headset like what you see below. This one works perfectly for me, the clarity of audio works great as compare to others. I may say that " What you hear is what you get!" If you are working with a low-quality headset, of course you may find difficulty understanding the conversation. So invest in quality, coz it gives you more advantage."
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| Ads: SAMSUNG High Audio Clarity Headset |
- Second, TIME is crucial - you need to know what is the average time that some humans finishes the calls and tag it correctly. Below is an image that shows the average completion time ( for all Humans) which is 28 seconds in Outbound Category, you must beat that, I must say that you must tag it correctly in a matter of 10 to 15 seconds average. So SPEED + ACCURACY IS IMPORTANT.Just do the math, let's say outbound is paying at a high, average of 7 cents. In 60 mins., there are 3600 seconds, lets say your average completion time for Outbound is 15 seconds, divide it in 3600 seconds equals 240, multiply it by 7 cents equals $1.68 per hour. Let's say you work for 10 hours, that's $16.8 in a day !. But that's not the actual, we must deduct some factor, like tagging incorrectly, delay in your connections, delay in incoming calls etc, let say you still manage to earn $1 per hour despite some unwanted factors , and you work for 10 hours, you still to have $10 in a day. If you manage to have $15 a day for sure you will be in the LEADERBOARD.
- Third is FOCUS - Your in the middle of a call, then you heard a notification sound and suddenly you switch the page to your favorite social account "FACEBOOK", you read the notification and your friend start the conversation, you saw an interesting picture and hit like, you saw a shared video and you watched it in your favorite YOUTUBE CHANNEL, then you saw again another interesting video, watched it and post a comment. How far have you gone browsing of not related to what you are working? YOU LOST, seconds, minutes and sometimes an hour is wasted. How about other factors affecting workers when they work at night, " feeling Sleepy, tired, exhausted, lost of interest and more ".So what's the point? You want to earn well enough, but your not doing your part to reach what you want..Treat this online work seriously, and for sure good income will flow that you never expected. I know it's hard but discipline will save you and proper time management will help you attain your goal as a " Finest Call Reviewer " and be on the top....
Formula : MASTERY + ( SPEED + ACCURACY ) + FOCUS = $$$$$
( YOU KNOW WHAT I MEAN)
10. What are the things you should avoid as a Humanatic " Call Reviewer "?
For a regular job outside ( offline job ), there is numerous company policy that we should follow in order for us to stay in our job. For Humanatic there is no specific policy or rules, but there are things to be avoided, or else you will get banned out of the system.
- Avoid frequent Log-in / Log-out with your account, as Humanatic said that it is affecting their system traffic. I've heard that few Human Call reviewers got caught and their account was terminated, some of them were high-income earner, so we should take care of our account and refrain from doing such action intentionally.
- Avoid intentional marking an English call as " Non-English Call ". In Humanatic they cater English and Spanish calls, that's why when you send an application to them they ask if you know how to speak Spanish, so they can give Spanish call also. If not they will give you English calls only. But sometimes other reviewers, when they encounter a difficult call, instead of refreshing the page to skip that call, they will mark it as " Non-English call ". I've heard also that there is a case that leads to account termination for doing that frequent action intentionally.
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| Audio Player |
- Don't use any third party software to manipulate Humanatic Database Security, some of them are scripts and software used by other reviewers just to boost their income and take advantage. As I've said Internet / Computer is run by a program and can be cheated and tricked in some ways. If you found some weaknesses in their system better to inform the Humanatic Admin so they can fix it, not just to take advantage of it.
- Avoid frequent premature marking of calls lower than 10 seconds - as Humanatic safeguard the quality of every calls marked as accurate as possible. Sometimes you encounter a 2 seconds, 5, or even 0 second call, it is obvious that you know the answer then, in under 10 seconds, and sometimes at the beginning of a call you identify the caller intent, what will you do ?, of course you will marked it accordingly as fast as you can, unknown to you that a certain timer, Humanatic had implemented to safeguard the quality of marking a call accurately.What happens is you will arrive at a page saying "Check your Pace " and explanation about that. It is not bad if you seldom encountered it, but if its frequent better to check the timer before you mark calls accordingly.What is the accepted time to mark a call? Safe is 10 to 15 seconds up per call.
- Avoid to drop your accuracy rating in each category as unacceptable to them, or you may lose that category or lose them all, leaving no calls to review. This is a common mistake for beginners, they will not even study the Overview section in each category for tutorials of How to Handle a Call and find the real intent of a caller to mark it accurately. They will start to handle a call and start guessing, the result is a drop in their accuracy rating, that may also result in loosing the category that they failed or sometimes all categories are being terminated. What is the safe accuracy rating? 90 % up in each category, below that, is unacceptable but Humanatic may give you time to increase your accuracy in a certain period. But if you failed, they will terminate that category with no warning or notification.
- Avoid marking an Spanish call in a category that you are not eligible to handle with - as I've said Spanish calls are only given to Human reviewers who understand that language well, if you encounter Spanish call in a category, lets say in Outbound, Inbound, Reason Not Connected or in other categories, you may mark this Spanish call as " Call is not in English ", you may see it under the audio when it is playing, see picture above " Audio Player ". Do not mark this call like as if you were tagging a call in English if you are not eligible to handle it. Humanatic said that if you do to mark this Spanish call, there might be problems that may arise in your account status.But lately, there is one exception, that, you may tag it in a normal way, in "Inventory Category", you are given to tag it accordingly, but there is an update that even in Inventory call, you must mark it as " Call is not in English " located under Audio Player. A message will appear shown in the picture below when you mark in a proper way.
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11. How about if I encounter a call that is difficult to find the real intent of the caller, or I'm not sure what is the correct tag for that call or you are sure you marked it correctly but Humanatic made some deduction in your earnings?
If you encounter a call like " confusing or misleading call " some Humans just refresh ( F5 ) the page in order to skip that call. You may skip a call that you think uncertain to you, or you may think that you will make a mistake. In my own experienced if I encounter a confusing call, I will first try to record the call I.D number located at the right bottom side of a page where the call is loaded, in this way I have a reference to review it again. See the image..., or contact Humanatic and provide that call I.D number you are confused, 
Let's say you are reviewing a call in Inbound call, you are confused, but still you mark it, and it seem the selection you made was right to you, If you want to review again that call, you may try to use the link and add the call I.D number after ( = ), paste it in URL address box in any browser. So that in this way you have the time to know whether your selection is right or wrong, and when you encounter again a call similar to it, for sure you may mark it correctly, that's one strategy I used to improve my learning in this field, I'll try to record all the call I.D's that it seem confusing to me, and have time to seat back again and review, so i know where I made a mistake and correct it next time I will encounter a similar call. Do not be afraid to make a mistake at first, coz you will learn from your mistake. At first when you try to read the Overview Tutorial section, you may arrive at confusion, so the best way to understand is, have it in actual way where you can hear the actual call at the same time you see the right answer for it, example below shows the correct tag for that particular Inbound call. But do not be confused, that answer will not appear until Humanatic is not finish auditing that certain call. You may access it after they finish auditing the call, but if the auditing is on the process and you try to apply the procedure above, you may arrive at a page saying that was an " Error in Database ". Hmmm..:)
How about " if you are sure you tag it correctly and found out that you have some earnings deduction because of that call marked ". In Humanatic if you made a mistake there is some deduction in earnings, I will discuss it later. If that happened, Humanatic suggested that you make a "Dispute", regarding that call. How ? using same procedure above where you record your call I.D. Refer again to the image 2 above, at the bottom right side of the page you will see a "Dispute these result ". All you have to do is listen again to the call, and when you are sure you are right, click " Dispute these result ", a page will appear where you have to explain why you are disputing that call.
Again Humanatic will audit it again, but it will take some time to know what is the result of your Dispute. So you see that it is important to record all the call I.D's on every call you review, first for reference - LEARNING PROCESS, MASTERY of each category and second for dispute purposes.
If you want to be inspired or want some encouragement, please visit the links below...
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Humanatics Success Story -- Touching Lives, Changing Lives
7 LESSONS that you will LEARN from my MISTAKES in HUMANATIC
"The fears we don't face become our limits."
Informative...based on experience. Good job Redentor Lubuguin. Keep it coming! - Ed
ReplyDeleteThank you so much Ed ! I will keep this blog more informative....
ReplyDeleteUp! Up! Up! thanks for this Info Sir, very helpful :)
ReplyDeleteThanks jayrhom legaspi ! I will update this for more infos....
ReplyDeleteVery good website you have here but I was curious if you knew of
ReplyDeleteany user discussion forums that cover the same topics discussed here?
I'd really like to be a part of online community where I can get feed-back
from other experienced people that share the
same interest. If you have any recommendations, please let me know.
Thanks!
Look into my site; 24 hour locksmith dc, ,
Very helpful and informative, especially for people like me who's really interested with this kind of work. I hope i can view or watch some clips on how it is actually done.. Thank you so much and god Bless!
ReplyDeleteHi jeannette! Actually it's very easy to start with this kind of work, first you must apply online, submit your application to Humanatic. You may find it here--> http://tech-simplify.blogspot.com/2014/05/humanatic-legit-money-making-online.html ..I know they are in need of more workers as their client grows and Christmas season is near. And when your application was approved, you may find it easy oh how the real work was actually done. Although I presented in this topic some of the important knowledge that a newbie must know in order to succeed . I must say that it's really important to study first the overview section before you start reviewing the calls. If you have other questions, let me know. Thanks!
Deletehi... thank you for very informative blog about humanatic... right now i am having trouble with the audio since last night. all call has 00nan i already click the no audio but until this morning its still the same.. please help.. had you encounter like this one?
ReplyDeletethanks... more power!
shanee
hi shanee! there are two types of calls that I may say have error.First is 0/0 and second is 0/0 NAN. The first one is a system error, do not tag this call or you may be penalized that might affect your accuracy, just refresh the page by pressing F5 and wait for the new set of call to load, but if all the calls have 0/0 try to restart your computer. The second one is 0/0 NAN, it maybe your browser error which does not support Flash player, try to use Google Chrome or Mozilla Firefox, these two browsers are perfectly fitted and works fine for me, or if you are using Android device download the Photon browser or Puffin Browser, it works also fine for my Android device. If you still encounter 0/0 NaN try to restart your computer. You may use two browsers provided that you are using only one account. Try to experiment which browsers are good, but for me nothing beats Chrome and Firefox for PC user; Puffin and Photon Browser for Android. Hope it will help you. Just leave your message here if you have problem/s and I will help you the best of I can. Thanks.
Deletehi.. i already did that.... i turn on and off my laptop... i am using firefox everytime i review call.. until what happen last nite. i tried google chrome thinking that it might be the browser. but to my dismay its all the same... i tried to shut it off for a couple of hours but again still no audio. i tried to watch movie and play songs in you tube and its working only for humanatic account that has no audio... i am a newbie...
Deletehope you could help me with this..
shanee
Try this browser, K-Meleon similar to Firefox, you may download it here --> http://kmeleon.sourceforge.net/download.php..Sometimes this browser come in handy when I experience error in Humanatic page. By the way, is the audio error occur in all categories? Can you provide me with some information. Last thing you should do is restore your computer to an earlier time before the problem happen, or try to contact Humanatic Admins by email at humanatic@centuryinteractive.com and state the problem, sometimes the error is in their database with your account. Please provide them with detailed info, if the problem still persists after you've done with my recommendations.
Deletehi... apologize for the late reply... it okay now my audio is working... thanks....
ReplyDeleteYour welcome!
Deleteby the way... do you know any sites like humanatic? thank you so much.... God Bless
ReplyDeleteShanee
I knew one similar to Humanatic, but they only accept U.S resident. That's why I also forgot the name of the company. For me Humanatic is far by excellent and credible company to work online. Although their compensation was not that attractive, but if you have perseverance, for sure you will get much and sustain your daily living.God bless...
Deletehi.. thank you.. i hope there are other sites, if ever you have encountered one please let me know. thanks so much.
ReplyDeleteshanee
I thought it's accuracy that is important right now, not disregarding the speed though. Because like I said, for newbies it's hard for them to solve every call at an average of 38/call although it is not impossible in the long run. How about that? Should we play safe since we are just starting at this point?
ReplyDeleteYour right, accuracy does matter when just starting reviewing calls.Don't be in a hurry, like what I've said, mastery is important.When you have high accuracy you will get more categories that have high paying rate, rather than categories that pays low. But this does not mean that you cannot earn well even you have categories that pays small amount.For me MASTERY is important at the beginning, then as what you have said, in the long run SPEED follows as you master every category.Then good income will flow.That's my formula I followed and it never turned me down. Now it is much easier for me to earn well in a day.It is just building your army, ready for battle, where you played as General and your categories as your armies. Build your army first and in the long run it is much easier to direct your income with what you want. Thanks for commenting,Good day!
ReplyDeleteVery well said Redenthor. I'm amazed by your example. By the way, I'm currently not touching the outbound calls since inbound calls pay better than the former. Would that be fine althroughout? Looking forward for your tip. (:
DeleteOf-course focused on Inbound calls, it is the key to other categories that might given to you if you maintain good accuracy, better to have 95-100% accuracy rate. Review at least 100 calls for Outbound Category, then focus on Inbound call. It is to unlock other categories if you master that first. Then afterwards you will receive Reason not Connected, Why calling and sometimes Handled by Automotive sales Category. Then, study the Reason not connected category first, if you receive the 3 categories. RNC category is very easy and pays much, this is the category that what I like most when I started at Humanatic. Even now that I have high paying cats, still, I review RNC because it is much easy to earn. Then if you maintain your accuracy for the new set of categories, high paying cats will be added to you, and so on. That is the key. MASTERY, ACCURACY then SPEED and FOCUS. Focus on categories that will give result,like what I've said it is just like building an army, not all your armies will give good result, it is you whom to choose what categories will help you to attain your goal.
DeleteTips when reviewing Inbound calls.
Delete1. If the caller is looking for a person or department, and the caller connect to intended person or department,regardless of their conversation, it is considered connected, even if the intended person only say Hello or Hi and the call is successfully drop, it is connected.
2. When the caller asks for hours of operation (open/closing hour), and not looking for person or department, and the receptionist answered correctly,it is considered connected, marked it accordingly even if only the receptionist handled the call.
3. When reviewing Inbound, this is my technique, I skip the audio to the last minute or seconds of the call to see if there is a live conversation, if you hear a voicemail message, loose connection, hold tone or music, or silence till the call drop then it is Not connected. For this you will not waste your time listening to the call as it begins then to the middle that you will find at the last seconds till end that it is not connected. Get what I mean?
4. When the caller asks for a location, or the caller asks for location assistance, it is connected.
5.When a caller is a technician testing the line of communication, it is connected.
6. When the caller said that he/she received a missed call and the receptionist did not find the intended person who called and not transferred. Not connected.
7. When the caller is looking for a person and the intended person is not available, but the receptionist help to find answer/s to the caller inquiry/s, regardless of how simple the inquiry/s is, Considered connected.
8. Even if you marked a call correctly, if its exceed 180 seconds (estimated) when you marked it, then it is considered wrong. The reason is slow marking a call.
9. When the call loose connection but the information is sufficient or the conversation is sufficient enough, before the call got disconnected, considered Connected.
10. If the receptionist or agent at the end of the call says, "I will let them know", "I will pass the message", "I will put it on her/his desk", "I will take note". Considered Not connected. Sometimes you will hear that conversation at the near end, so it is easy to mark a call when you skip the audio at the last minute or seconds. Refer to Tip number 3.
11.Sometimes the caller will request to put him/her out of the mailing or calling list, then it is connected.
So far above tips are what I frequently encountered and most newbies find it confusing.
I've made about $3 in 3 days and not being that active for now because I'm considering my time management. All inbound calls until now. Am I on the right track? And 95% accurate too is my recent accuracy btw.
ReplyDeleteIt depends, on how you treat Humanatic. Time management is definitely the right move for you to have more time in reviewing calls. If your account doesn't receive new more categories, then probably you cannot reach as of this time the number of calls in order for Humanatic to update your account and add new categories.Accuracy rate of 95% is good.Have more time in reviewing Inbound calls.$3 in 3 days, for me is not good, but it depends on you. In an hour if I'm going to review Inbound, I might earn $1-1.5, if the rate is 1.5 cents.Your on the right track if you focus and have time management. So it really depends on your interest and at your pace to study every little aspect that might help you attain your goal. Good day!
ReplyDeleteOh great. Thanks. btw when's the best time and day to request for payout? Philippine time. tnx
ReplyDeletePayout request is process every Monday and Tuesday, U.S Time Zone. Minimum is $10. Anytime of the day is allowed to request a payout, but it's allowed to request one payout request per week. If your earnings is under $50, you should be able to request till Monday 11 a.m and be credited on your paypal account Tuesday around 2 - 7 a.m. Earnings more than $50 should request at an early day, Saturday is a better time, but Sunday till 7 p.m in my experienced is also good for your payout be credited in your paypal account by Tuesday morning, PH Time. If you request late, your earnings should come by Wednesday or sometimes the next following week. Sometimes there is a delay even if your request in proper time, payout is credited Wednesday morning. But that's only the time frame for the payout comes in to your paypal account, it doesn't cover transaction process from paypal to your local bank. Usually paypal widthdrawal process takes 3-4 days depending on the time you request to withdraw your balance. In my experienced if I request a payout at Humanatic, by Tuesday early morning it will be credited in my paypal account, then if I withdraw my funds at Paypal, it will be credited in my local bank Friday afternoon, mostly 5 p.m. So you should have proper planning to request a payout and withdraw from Paypal, for you to have your money come on time.
DeleteHi! i just want to ask i tried your Humanatic Call Viewer and Dispute Page but its not working... how will it works?
ReplyDeleteThanks for the info. Glitch in a program.But it's working now.
Deleteyes its okay now.. thanks
Deletehi i think you really having a problem with your humanatic dispute page..its really not working
ReplyDeleteIt's working, when Humanatic site is updating, you cannot access dispute page.
DeleteUse the humanatic dispute page is legal? thank you
ReplyDeleteAs long you have done nothing wrong, it is legal. The purpose for this dispute page is for you to review again your past handled calls and disputed calls if you save the call i.d.
DeleteHi Red! Im having hard time to unlocked Call Summary: Patient Pursuit. got 84% in Reason not booked for how many days already. My calls ratio is 20 RNB per hour in 4-5 hrs a day.. Tips Please! I wanna be on top like you Idol! :)
ReplyDeleteFirst of all Thank you for visiting my blog and calling me Idol! It's nice to have someone to emulate, like me when I started doin' this stuff, I have co-humanatic members that I look up to, for their patience and talent, giving of what they have to stretch it out and be on top. It is hard to be on top when you are just starting as a reviewer, my advice is take it slowly, have more patience and time in reviewing calls so that you will know what is the conversation all about, and will have better understanding on what you are doing. Repeat it everyday and time will come that you will master most of every categories that you have. I remember when I first started, I will have to take down notes and save all the call i.d's, review it again everyday after I finished reviewing calls, most of the time I look at the overview section to familiarize myself regarding technicalities of every category. I don't mind if I'm slow or my earnings is not that big enough, or how much time I put in reviewing calls, what important to me is learn all the details, because I believed time will come that I will be in the Leaderboard and now it's happening. I believed that YOU, TOO, can make it if you have the proper perspective. So probably now you know the answer to your question of how to unlock that category? You will not unlock it unless your accuracy rate is 90% up, meaning a consistent 90% up daily. RNB is somehow very tricky, but the for me, first I have to determine what the call is all about, then second jump to the outcome. OUTCOME OF THE CALL is very important to marked it correctly, and you will find it the last minute of the call. Let's say the conversation is all about the "price", you will not say that it is the outcome, and the reason it is not booked is the price, when at the last seconds of the call, the caller or the agent/receptionist said, that they will call back, so the proper marked is, Still thinking or either side promised a follow up. Get what I mean ?, know the intent of the caller and the outcome, meaning the last minute or seconds conversation is very important for you to decide to mark the call. Second we all know that humanatic, applied the peer system in every call handled, meaning for every call there are 3 to 4 persons reviewing identical call, it is to safeguard the quality of every call, but sometimes you will be penalized, even-though to yourself you marked it correctly, when this happened, have time to explain your side in the dispute section to have the auditors take a look, so that if you are correct, your earnings and accuracy will be reinstated. Be not afraid to dispute.Good luck and do you homework everyday,like what I've said, proper perspective is one of the ingredients to succeed here!, and in 6 months you will have your Honda Civic.Hope that I gave you a good idea! Thanks and just reply to this post if you have more questions.
DeleteHi I am from South America and I found humanatics a month ago and I would like to ask you a question. I received an inbound call when I heard at the end of the call "let me see what I can do and I call you back" and another call I heard "let me check what happened and I call you back". Is that connected?
ReplyDeleteHi, Good day! If the receptionist or the agent promised that himself or herself will call back the caller or the customer to clarify caller's inquiry/s, then it is Connected. sometimes the scenario is this, caller is looking for a person, but that person is unavailable, sometimes the receptionist will ask the caller if she/he wants to leave a message or voicemail, if the caller leave her/his contact info., and at the end of the call, the receptionist said, " I will let him know", " I will put it on his/her desk", " I will have him/her give you a call," then it is Not connected. Sometimes the receptionist will not ask the caller to leave a message, but instead promised that he/she will let the intended person know about the caller's inquiry or give the caller a call back, it is not connected too. Hope it will clarify your question. Let me know if you have other questions. Thank You!
DeleteHi again. I have a question for you. If a caller ask for "Robert" then he attend the call and then transfers the call to someone else because he doesn´t know the answer .Which is the connected time? Robert´s time or the otherone?
DeleteThe one who is qualified and answered the caller's question or inquiry.
DeleteThank you very much! good night over here. lol!
ReplyDeleteHi Redenthor this is the South american guy again. I want you to know that thanks to your advices (12/18/14) I raised my accuracy in inbound from 92% to 95% in two days!! and I would like to ask some advices to another categories. For example Reason not connected. Sorry my bad english
ReplyDeleteGreat! Glad to hear that! I will post here later regarding ( RNC) Reason Not Connected Category Tips. But for the mean time, just study the overview first and familiarize with the technicalities. RNC is the reversed of Inbound, it is a must that you understand Inbound category well, because sometimes there are many calls in RNC that are Connected. Just wait and I will post here RNC Tips. Thanks!
DeleteThank you Redenthor.
ReplyDeleteSomeone copied my article and translated into Spanish, I am the original author. Copied article is located here --->http://lltodogratisll.blogspot.com/2015/01/humanatic-mas-informaciones-consejos-y.html
ReplyDeletehey Red sorry to hear that. Do what you have to do. Make him/the to close that website.
ReplyDeleteThanks for the sympathy. I already sent a message to the owner of the blog to remove that copied article, but if not I will file a complaint and report this incident to Google Management. Are you the South American guy? By the way give me your name, so I will address you properly, and promise, I'll make an article about your request. Thank you!
DeleteHello sir red! Just. Want to ask.. Why do I always go in options A and B every time I open my acct. And its the same reviews I've done a few mins. Ago. And I have so many penalties.. What will I do? Pls. Help ..give me some advice
ReplyDeleteHello! If you are experiencing the same calls that repeatedly load every time you review, better to clear your browser history or cache. If you have many penalties, either you made a mistake marking a call or your peer reviewers do the mistake, if you are sure that you are correct in the call you handled, it is better to make a dispute so that the auditors will take a look and decide who among you and your peer reviewers are correct, If they found out that you are correct, your earnings and accuracy will be reinstated. Every-time you made a mistake, a pop-up screen will appear regarding a call that you are penalized, Option A - if you agree with the penalty, put your initial. Option B - If you are sure that you are correct, then it is time to make dispute and explain your side. Pleas read my post comment dated Feb. 3, about peer reviewers.Thanks for the visit!
DeleteI will suggest that have yourself familiarize with the technicalities of every category. If you are reviewing in a certain category, try to open another browser and open the overview of the category that you are handling, so that when you are confused it is easy to switch to another browser and read the overview, it is like a cheat sheet :). If you are not sure, better to refresh that call you handle and hit (F5), and wait to load another call, but I already posted here in this article of how to handle misleading or confusing calls.Thanks.
Deletehi.. i noticed that theres a lot of calls in each category but when i click it says no available calls... how do i get it
ReplyDeleteDatabase is not updated in real time, it means that there are no pending calls. You have to wait for the database to refresh and load another new set of calls. Timing is important. Thanks for the visit!
Deletethanks for the reply. is the total calls posted for all category even i am not activated posted on the bonus purse?
DeleteYes for all the categories. There are many pending calls in other categories, like in DAO, HBAS, DAR, RNB, Why not Booked: Home Service, if you are activated in that categories, you may jump and review.
Deletei see.. sad to say i am not activated in those categories.. anyways thanks ... God bless
DeleteO.K. Take more time in reviewing, time will come that you may unlock those categories. Just be patient and stay focus. If you have other questions, let me know. Thanks!
DeleteHello, I hope you can enlighten me on this one because I am kinda still confused and still stucked at 90% accuracy: If a call is about inviting the caller to trade their vehicles, won't that be NOT A SERVICE CALL right?, I thought this one is a SALES CALL., I am really confused.
ReplyDeleteThat's an inventory call, but if it is coming from another dealership trading a vehicle (Dealer Trade), then it is not an inventory call. You probably right that it was a sales call. Thanks for the visit!
DeleteThank you so much for your quick response, my stats are Up I am sooo Happy!
ReplyDeleteGlad to hear that! If you have other question, let me know. Thanks!
Deletehello refresh the page several times leads to elimination of account? thanks
ReplyDeleteDefinitely not.
Deleteis it possible to use 2 different account with 2 different browsers in one device?
ReplyDeleteYes, but as far as I know that using 2 different or multiple account in a single device may lead to account termination if detected by humanatic admin, because they imposed a policy that a single account is only allowed for every reviewer. If they detected that you are using multiple account, they will terminate it, or if your lucky they will give you a chance and contact you which account you wish to continue. So it's up to you to take the risk.
Deletethank's for the info Redenthor. i have an account, as well as my husband. we are sharing sometimes same computer that's why i'm asking.
ReplyDeleteIf you are using one device to access humanatic, better to log-out first your account before your husband log-in to his account and vice-versa. Just to play safe, because nowadays humanatic strictly imposed one account/one reviewer policy.There were reviewers that has been terminated for using multiple accounts. Keep safe your account, it's precious!
DeleteHi, do you know if I can regain a category? I lost "why calling", my accuracy was 95% or more but last week it was about 92%. I have some categories with 0% accuracy but they only removed "why calling" :/ I tried to contact support but they rarely answer. any way I can get it back?
ReplyDeleteReview Inbound calls, that's the pre-requisite before you are given Why Calling category. In my opinion, there's a delay in auditing, that's why you said that it was 92% then before they remove it from your list of category, in reality it might gone far below and you commit many mistakes that it's not acceptable to them. The reason why your 0% accuracy category is not remove, maybe it is because you had few handled calls in that category, or less than their total cut-off number of calls versus total number of mistakes before they will remove any category.
DeleteOnce, one of my category has been removed, but I continue reviewing, and after a month that category was given back. If you are reviewing for a certain "cat", and you handled more calls than any category, better to maintain your accuracy within 95%-100%, that's the safest way for any category so that it will not be removed from your list. Sometimes it takes months to regain any category that has been removed, like in my wife case, I think it took 3 months before they gave it back.
Just be patient and try to move on to any other category that might help you. Do not focus on reviewing one to three "cats" only, try to handle other category too. I might say that you need to study all the technicalities of each category, so that you have many options to choose, if there are few calls in your favorite category then you may switch to another category that have big volume of calls, in this case you will not waste your time waiting for another set of calls to be loaded, that's one of my technique, every second counts for me. Your aim is to have continued set of calls to review with no time being wasted. I call this switching technique, prioritize which category you excel in order, so that if there are no calls offered to review, you may switch to your second favorite cat, then on the third and so on, then back again to your number 1 priority category if new set of calls are loaded.
I might say this " Just move on and do not be frustrated!". Thanks!
Thank you so much for your quick and helpful response, I'll follow your advice.
DeleteHi Red! Thank you so much for the informative posts on your blog, and for being active in the comment section as well. You're a rare gem, and we are lucky to found you here. Base on how you respond to every inquiry in your blog gives me the impression that you are indeed a very patient individual. I'm very patient too, and I'm certain that if I will follow all your advice, I will be on the leadership board as well. Thank you so much for giving me the right mindset ahead of time. I'm still waiting for their respond though.
ReplyDeleteI'm very excited to start, I really want to email them to follow up my application, but it is too early to send an email to them. It's been 3 days since I sent my application.
By the way, I travel almost every other week. I stayed in the house for one week and travel for the following week, it's kinda one week duty, one week off. I can spend 8 or more hours every day during my weeks off. Are we allowed to take a long vacation, for example, 5 or 7 days off? Or do I need to login every day even for an hour only? What is the best advice you can give to me about this matter? Does it affect the number of calls you receive when you get back to work after taking those long vacations? How about the accuracy of your performance?
Thank You so much!! The best comment that I have received so far! Yes indeed you will be on the leaderboard too if you have lot of patience, determination to learn and willing to start first without looking for what it may give to you, like what I've said, this is not an easy start to take, it requires a lot and lot of patient, and seeing this as a great new opportunity that may help you for whatever reason, but for me, behind all my hardships comes from my family, that I withstand all the pain when I start searching for a good opportunity on the Internet. Giving off the opportunity to work abroad and choose to stay with my family, and search for a source of living to sustain my family needs financially that I am not aware of, not of my interest, and not of my profession. Now, I believed that I'm starting and continue harvesting what I planted then. My financial status is looking good and have other investments (online too), and all of these it is because of Humanatic.
DeleteI've learned a lot from this program, and I will suggest that if you pursue this and try to focus, you will not fail.
Regarding your application, it's too early to follow up. Wait for about a week.
Humanatic gives you the most freedom, it's up to you whether to log-in everyday or not. It will not affect the number of calls you will be receiving if you start reviewing, and will not affect your accuracy. The only thing is of-course your earnings will be affected, as in no work no pay, your account will not be easily updated or upgraded to high paying categories that might give you the opportunity to earn well. Yours' is the time, no boss here, anytime of the day, you can log-in and work if you want, and that's the best advantage of this program.
Looking forward to hear from you soon! And I hope you will be accepted too and become one of the finest reviewer and be on the Leaderboard. See You! Thank You much.
Hi again!
ReplyDeleteThank you so much for your respond, and you're welcome. :) I appreciate all your hard work, especially in this blog. I hope to read the part2 of this article very soon. Will I receive an instant email notification once you've done posting the part 2 of this article? If not, please let me know, iamrosallie@gmail.com.
By the way, I received the email respond from humanatic. I did read and took some notes, as you said, on the important instructions for both inbound and outbound calls, and I tried to work for less than an hour: took few calls, learned and earned from it. I'm very happy seeing few cents on my account because for me I was being paid to learn. Who pays you to learn? :) I'm considering this month as my training ground to have an in-depth understanding how humanatic really works. So as my mentor, you really need to post the part 2 as soon as possible and don't forget to send me that notification. :) Sorry, for your student/s are very hungry for additional knowledge. Hope to hear from you very soon! And to add more pressure, we are very EXCITED to read the part 2 of this article [laughing].
Have a wonderful day Red! God Bless you and your family. Please continue to be a blessing to every one of us who need your mentoring.
Congrats! Glad to hear that you are now part of Humanatic (Human) Family. Take time on reviewing more calls and don't be in a hurry. You are right, you must have in-depth understanding of how calls are being handled and marked appropriately. You must learn all the technicalities of every category. As I've said, LEARN MORE = EARN MORE. Others do not follow, as a result their accuracy dropped, thus lead to category termination and the worst case is account termination. I will challenge you not to look on your earnings, in the long run it might gave you an impression that you are just wasting your time, for a little compensation, many reviewers had quit on this program because of how they look on their earnings, not knowing if they continue and work hard, big opportunity is awaiting to them. But I see in you that you are eager to learn, and you said that you have a lot of patient too. That's good spirit and one of the ingredients to succeed here. You are right also that you are learning for something new and at the same time receiving a compensation. The big advantage is you are working at the comfort of your own time and home.
DeleteRegarding the Part 2 of this topic, I have to delay the posting because some unscrupulous individual just copied my article and post in their blog or in their website without my authorization just to gain traffic on their site, you know that blogging is a big business too and a great source of income stream. Now, I am planning to apply for a copyright to protect all my works, I'm still new on blogging and still learning. But if you cannot wait, you may add me on Facebook and I'm glad to help you if you have questions regarding Humanatic technicalities.
I am really glad that this blog help others to pursue their search and learning regarding this matter and other topic that they are interested in, and this is one of my mission, soon I will be posting more topic, specially regarding financial literacy!
Thanks and have a good day!
I got 100% accuracy for my inbound call review but only 75% in outbound call for one mistake. Oh well, we do commit mistakes in the process, don't we? The important part of my mistake was, I learned a very important lesson.
DeleteYes, I'm very aware of the copyright thingy. You should buy your own domain name and hosted plan for your own protection of your work.
Just a quick question, in an inbound call when a caller reached for a qualified employee, and his questions was answered by the employee, but he said he will call back later for he doesn't have the file, is it a connected call or not?
What is your facebook account?
Oh my goodness! I took a break for awhile because I am amazed that I was able to unlock 29 categories in less than 5 hours! I only reviewed less than 20 calls from the above result and now I don't know how many calls I reviewed. All I know, I received numerous notifications for my bonuses. . Thank you so much Red for your advice. :) So happy. .
DeleteNice one! Great start! Review more Inbound calls, to unlock Why call, Reason not connected. Inventory Discussion, can you email to me all your categories, so I will give you advice on what category to focus.
DeleteCongrats! just continue what you started for, for sure you will be on the top in a matter of time. See you at the top!
Thank you. I unlocked 32 categories in one day namely:
Delete1. Handled by: automotive sales
2. Reason not connected
3. Why calling
4. Inventory discussion+
5. Features described
6. Ask how caller heard about property
7. Call back permission
8. Repeat appointment date and time
9. Vehicle return customer
10. Vehicle specific information
11. Pencil in to avoid soft
12. New business opportunity: Home Service
13. Was this a leasing opportunity?
14. Appointment arrival
15. Expectations for return call
16. Department
17. Repeat back name
18. Vehicle preferences
19. Perfect car assurance
20. Two time options
21. Confirm call-back number
22. Contact appointment change
23. Thank the caller for calling
24. DME
25. Provide Identification
26. Leasing preferences
27. Offer Invitation
28. Call back permission for appointment time
29. Best service assurance
30. Did the agent identify themselves and the practice?
31. Did the agent set expectations for the first visit?
32. agent_attempt
Plus the inbound and outbound call, I have 34 categories overall. Here is my email address: iamrosallie@gmail.com
Thank you so much for your advices. :) I may not be able to unlock these categories and received bonuses if I did not follow your advice.
Wow! I was amazed! Now that you have, I may say important categories to unlock high paying categories, all you have to do now is focus on those "cats". So I want you to focus and review particularly Inventory Discussion, this would give you the chance to unlock high paying "cats", like Dealership Appt. Request, Dealership Appt. Outcome, Dealership Call Outcome. Our aim is to unlock high paying "cats", just set aside your earnings for now, don't look at it, in a proper time you will be amazed of how your earnings will soon to grow that you never expected. Review also Why calling, Reason not connected, this will give you a boost in your earnings, but focus on Inventory Discussion first.
DeleteYou can leave now Inbound and Outbound for the meantime, your on the second stage now.
See you at the top!
:) Thank you so much for your kindness. I just followed your advice learn and focus so before I start reviewing a call, I did reread and rewrite the given instruction, I don't know how many times, both in inbound and outbound call, but as you said focus more on inbound call, so I did. :) I can count the outbound calls I reviewed because it didn't reach a 100. :D So for the other readers here, please follow Red's advice focus on learning before on earnings.
DeleteBut I must admit, I am guilty of something, I can see my earnings every now and then because every time I take a break, they will transfer me to my account page. Is $4+ a good earning in the first day? Of course, I got penalized too, at first I will always signed up my initials until I discovered that they will mostly penalize you when in a category there are 2 or more people got the same answer. I did multiple disputes, like more than 4 I think, is that a bad idea? Though I always review other people's work in reason not connected or inventory discussion first, just to make sure I'm right. After validating that I have enough support from other section, I then refer my arguments to the given instructions every time I use the dispute section. I do dispute them every time I take a break or after reviewing all the calls for the day. Is it? Is it a bad idea?
Hi Red! It's me again. Sorry for being "makulit." But I need to clarify something, you said to focus particularly on inventory discussion, what is your reason behind it? I mean, I saw that handled by: automotive, and inventory discussion both pays 2¢ per completed task. New business opportunity: Home Service pays 3.6¢ per completed task. Why should I focus on inventory discussion more than the others?
DeleteWell, I must say that you did a good job! Earnings of $4 in a day for a beginner is good enough to say that you have a bright future in this kind of program. I remember when I just first started, I only got $2, just reviewing only Outbound calls, I hate Inbound calls that time, because of difficulty understanding their conversation. But since I study more and record the i.d number of every call that I handled and repeatedly review when I have free time, it seems that I gradually understand clearly their conversation, and it took 1 month for me to move to Inbound calls, and after that my account was updated and received another "cats." Like what I've said this is new to me and not of my interest and profession.
DeleteThen I focus reviewing Reason not connected, recording every calls and review where I made a mistakes, until finally that I became proficient at it, and this category gave me a break, by reviewing this together with low paying cats, I was included on the Leaderboard and my earnings dramatically increased.
Regarding of how we are penalized? Humanatic applies the "peer system" on validating and auditing calls, it means that for every call there are 2 to 5 reviewers, reviewing identical call, this is to safeguard the quality of how calls are being handled and marked appropriately. So when you are penalized you will see other reviewers that handles the same call. So for example there are 3 reviewers that handled the same call, and two of them have identical answer, and your answer is different with them, then that's the time that you will receive a penalty, meaning you marked it wrong. But that's not mean that they are right, if you know that you marked it correctly, then that's the time to make a dispute and explain your side, but before that make sure you have a valid reason. The best thing is to consult the overview of the category and look for an example, copy-paste it together with your explanation to support and validate your reason. Wait for a day/s and your dispute will be reviewed by mediators and auditors. It's not bad to make a dispute, it is design to make the marking of calls as correct as much as possible, remember that Humanatic will submit all the reports to their client and analyze what's the weakness and strength of their client's business.
Inventory discussion is a key to unlock high paying "cats" like DAR, DAO, DCO. I already mentioned it in my previous reply post to you. Dealership categories is a key to Call summary - Dealership, the highest paying cats paying from 21 cents to 52 cents per call. And one of the keys to have you included in the Leaderboard, and possibly increase your profit earnings!
DeleteHi! It's me again. I always receive Spanish calls especially in inventory discussion. I already emailed the support team, still waiting for their response. Also in reason not connected but I do have lots of confusions in that categories. Do you have any tips on how to properly review that category? I got penalized in this category. I'm confused about the difference of Hung up while on hold or during 30+ seconds of ringing and Wrong number; nobody there; junk call; hung up during bridge greeting. I'll send the caller number on your inbox.
DeleteTips already sent to your email.
DeleteI'm just hear again looking for DAR tips. .
DeleteI just realized that you are on the Leaderboard almost everyday, that's pretty awesome! can i ask you what categories do you work? im a beginner and im struggling to earn $10 a day working on Appt booked, Inbound, and Why calling, 5 - 6 hours, my aim is to earn $20+ a day, but i want to know what categories should i work to reach that goal. please help me. thank you
ReplyDeleteHi! I will advice you to work at least 8 hours or more depending on your availability. Try other categories, I know that you are activated in Reason not connected category, it's great to review here and have a chance to increase your earnings. I remember when I just started, RNC is my favorite "cat", because it gives me the opportunity to be on the Leaderboard just reviewing this category alone. Reviewers now have a big advantage to earn well. Why? Because compared when I just started, RNC pays only for a minimum of 1 cent and may increase if volume of calls increase. It pays for 1.3 cents most of the time and if lucky enough 1.7 cents if have big volume of calls. But now it pays a minimum of 1.7 and a premium of 2.21 cents. And in all other categories too have a dramatic increase in minimum payment per call. Also calls in the latter days comes only at midnight (PH time), but now all in a day or 24 hours there are many calls left in other categories, so you have the opportunity to review anytime of the day. Unlike those early days that you have to work at midnight to early morning to have a good earnings.
DeleteSo what I'm trying to imply, now it is much easier to earn well, just focus and try to master what category you re reviewing and update or unlock other high paying categories that may give the opportunity to boost your earnings.
This is my list of categories:
Appointment Book (4.7), Data Pull, Home Service, Home Service Booked, Why call, DAR, DAO, of course RNC, Call Summary. Sometimes Inbound, Appt. Book. If you are not activated in other categories try to review their pre-requisite to unlock it.
If you work on this program of mine, for sure you will be on the Leaderboard and have a significant increase on your earnings.
Thanks for the visit. Have a good day!
Hi this is sudha from india ....i had registered for humanatic month ago , till now i didnt recieved any acceptance for them, is there any particular process or tips to get hired from humanatic...please share me some information regarding registration...Thanks in advance :)
ReplyDeleteHi Sudha! I think it's time for you to send another application since a month passed by. On your verified paypal, add another new email address, do not use your previous email add when sending a new application to them, coz an error may occur saying that the email add was already used. So create a new email and link in your verified paypal and make it as your primary email address.
DeleteWhen sending an application, as much as possible your letter of application should be as simple as should be, don't be too professional, use simple words that best describes yourself and your past employment experienced, concise and short.
I remember a friend of mine, on her first attempt, application was denied, but on the second one, we modified her letter of application, and on the second day, her application was accepted. Thursday and Friday is a good time to send an application that I had already experienced.
Hope you will be accepted on your second attempt.
Thanks and have a good day!
hi! any tip for dealership appointment outcome and all dealerships categories? I feel i'm spending so much time so it's not profitable for me
ReplyDeleteHi Coquito! I will give you advice later....I'll have something to finished, maybe this afternoon,Philippine time as of now is 10:51 a.m. Thanks.
DeleteRegarding Dealership Appointment Request (DAR).
DeleteSince this category requires most of your time to review and listen with in depth analysis, I would suggest that you must master first the Inventory Discussion to familiarize yourself of how the dealership agent actually handles a call, so that you will know when is the time that the appointment request and appointment attempt took place. But I will give you some insights:
Most of the time appointment attempt/request takes place at the last conversation, or sometimes at the middle of the conversation. My technique here is fast forward at the last part of the conversation then moving backwards, when I found the time that the agent attempt to have an appointment set-up with the customer, then I will move sometimes at the beginning or at the middle of the call to validate that it is an Inventory Discussion, because sometimes you found the time of the appointment attempt, but unknowingly at the beginning, it is a service call setting an appointment, so it's not qualified for Inventory and should be marked accordingly.
There are many scenarios regarding DAR, and you should familiarize yourself, I think it is one of the difficult category, but not so difficult :>), familiarization with the technicalities and scenarios are important here, to properly marked it correctly.
Regarding Dealership Appointment Outcome (DAO).
Since this call have similarity with DAR, above method also applies. But in this category, you will have two task. First you will find if there is an appointment attempt/request, then if the appointment attempt/request takes place, the question is if the customer agrees to come to the dealership at a specific time and date, or the appointment has indefinite time or date.
--45 minutes time frame is a specific time, lets say the customer says, that he/she will come within 30mins, then it is specific.
--around noon, is also a specific time.
--between 12 to 12:30 is also specific, within 45 mins time frame.
--let's say the customer say that he/she will come in a minute, is it specific? For me it is a loose appointment, meaning not specific.
--let's say appointment attempt/request took place, but the conversation finished, without any knowledge that the customer will come, then you must marked it as "No, the caller did not agree to visit the dealership at this time", whether the customer say that he/she will not come, or there is no conversation that tells that he/she will come.
--customer say that he will come next week or next month, loose appointment, no specific time.
--if the customer cancelled an appointment without re-scheduling, Not Inventory.
--if the customer cancelled and re-schedule, Inventory call and look for the time when the re-scheduling takes place in the conversation (DAR). In (DAO), marked this as specific or loose depending on the outcome.
--customer asking for a loaner car, Not inventory.
--customer asking for a Re-call, Not inventory.
As I've said there are many scenarios regarding Dealership Category, try to handle more calls and record the call i.d for support for your reference, the more you review the greater the chance that you will become proficient regarding these categories.
Thanks!
thank you so much for taking the time to answer!
DeleteYour welcome!
DeleteHi ....Thanks for ur information.....can i know a small format of the description ....pls do this favour for me...Thank U
ReplyDeleteYour email address,please. I will send you a sample.
Deletegood job RED! I think it's great that you keep updating your blog and are helping people struggling to understand the sometimes extremely difficult english language. As english is my mother tongue I too have difficulty disputing with moderators who don't seem to think or understand and it is sometimes extremely frustrating... disputing a call for 1.2 cents!!
ReplyDeletekeep it up!
Thank You! I have to work and planning to apply for copyright before I make a new post regarding Humanatic topic, because there are unscrupulous site that copied my article, just wait for a new transformation regarding this blog and topics.
DeleteBy the way, if you knew you made a correct choice in a category that you are reviewing and disputed, but moderators didn't corrected it, the last option to do is send the dispute to humanatic admin, indicate the call i.d number for support. I've done this so many times. Any bad comments in your dispute will not help and bashing moderator will also affect your account, so refrain for doing that. There's a room for everything, so the last resort is the Humanatic admin for every dispute.
Thank you again!
Hi, I want to know about Determine Unknown Agent category, what categories i have to work to unlock it? it has big volume of calls?
ReplyDeleteDo u know what is the best time to review Reason not connected calls? i like that categorie but always has just few calls.
Thanks
thaks red! I'll try to stop bashing the donkeys... good luck on the copyright! any idea why I can't seem to get any calls even when they've uploaded 35,000 plus old calls to be re-reviewed?
DeleteYou made me laugh!! :). Anyway if you got frustrated you will not be able to concentrate anymore. So try to move on for every penalized calls, and try to review it again and make a dispute if you feel you are right. As I've said the last resort is the Humanatic admin, don't be afraid to send a message to them and if they found out that you are correct, they will re-instate your earnings and accuracy.
DeleteRegarding the 35k calls, it is a bug in the system, I don't know if that's a part of their algo, the server got refreshed everyday and updated, it happens all the time.
Thanks.
Hi, I'm sorry I may not be able to display your other post message because it contains call i.d number for support.
DeleteBy the way you can use this link to show all your disputed and penalized calls.
http://www.humanatic.com/pages/selection_all.cfm?
oh sorry, forgot about that... well just leave out the call id and try and put the link in? It's a wonderful method of seeing how badly these calls are reviewed smetimes...it would certainly help our new workers.
ReplyDeleteActually I already made a Dispute page similar to what you are saying, last time in this blog, where you can paste your call i.d and all you have to do is hit submit and will automatically open a new page showing your handled call, but again that program was copied also, so I decided to removed it.
DeleteHii....am waiting for the format
ReplyDeleteOh, I'm sorry. I'll send it later. By the way, I installed a Live chat where you can send a simple message or start any discussion, located at the sidebar.Thanks.
Deletewhats happening today? I review 2 o 3 calls and then this appears: "This call is no longer available for review.".... or is only me?
ReplyDeleteHi Mr. Redenthor! I'm planning to join Humanatic until I got myself reading all your tips here. I was amazed of your kindness and patience in giving all your tips and by answering all queries. Congratulations for being on the top! I hope someday I will be like you also. I will follow all your tips here as soon I join Humanatic.These tips would be very helpful to me. Thank you, Mr. Redenthor. God bless you more.
ReplyDeleteThank you so much, Ace Briones. Join and start now! I'm willing to help you, and for all others who wish to pursue their plans to join in this kind of program. Although it is not easy task at start, but with patience and perseverance, for sure you will be able to succeed here. Yes, just follow my tips, coz it represents my experienced here, and that experience gave me a break to be able to reap what's my status right now. Although I'm still in the process of learning, but I proved that everyone has a chance to succeed if you invest first in yourself, you know what I mean.
DeleteAs much as possible, I'll take time for every queries and see to it that I give any information/s to the best of my knowledge. I'm just paying back and this is one of my reason.
So for now, I wish you will be accepted too and join the rest of us!
If you have any question/s, let me know.
Thanks and God bless too!
Hello, I just removed my Live Chat apps recently, I found out and checked that it contains undesirable automated script that may affect the users experience visiting this blog. Just wait and I will search for a better clean Chat application to better address all your inquiries.Thanks for all the support!
ReplyDeleteHi Good day!
ReplyDeleteYour blog is very helpful to newbies like me. I got my user last April 1 and doing it on my free time or day off because I'm still currently working offline. I really want to pursue this and give up my current work if I will able to reach above the salary rate of my current work.
I just unlocked my DAO, DAR and other categories related to inventory discussion 2 days ago but I did not review them yet. I'm excited on unlocking the call summary category but I do not want to rush because I don't want my accuracy to get low. I'm still studying the overview. Can you please give me an idea on the call summary you just made. For example the call is about Sales or Service. I just want to get a hint or take a peak on the particular category.
Thank you so much. More blessing to you for being very helpful to us.
-jean
Hi. Thanks and Congratulations that you are now part of this program. I may say that you have to think twice or thrice regarding giving up your current work (offline), although there are many opportunities working online, not only Humanatic. For me Humanatic is one of many programs that really works, pays on time and have a big opportunity if you focus on this. This program (Humanatic), helps a lot for me and for my family, and served as a stepping stone to pursue other opportunities. Although I have the opportunity to work abroad, but I turned it down and pursue this, and was not of my profession. Now, it seems that I really enjoyed this kind of work and of- course the compensation now is good, as if as compare the income working abroad. But of course there are advantages and disadvantages, so before you quit to your current job, study all the possibilities gradually, take time and do not be on the rush. If you think and you see that it really will work, then it's time to pursue a new perspective, like what I've did.
DeleteRegarding the Call Summary, I think this is one of the highest paying category, from 21 to 52 cents per completed call. This category is only given to selected reviewers who excelled and not on the rush, because it requires most of your time and comprehension. You must listen to the entire conversation to get the technical details, by the way there are Call summary: Dealership, Patient and Renting or leasing a house (Rent Buzz). Among the 3, Rent Buzz is the easiest for me. But you will receive first the Dealership Call Summary, I think the pre-requisite now to unlock this is DAO. CS for Dealership is sometimes complicated, because you need to know the name of the caller or any contact info, the name of the agent ( so better review Handled by Auto Sales to familiarize with the names of the agent ), the technicalities about the car or vehicle, color, model, tech package, price and so on. You must also indicate if the agent attempt an appointment or the caller requested an appointment, or simply what was the outcome of the call in the end of the conversation. To remain active in the category, you need to write clear sentences with proper grammar, conjugation, and punctuation. So this would mean that you must understand the English language well. But as for me, I'm not that good in English, but keeps practicing again and again, it seems that I really making a progress now. I don't really like this job at start, but now I really love it and recommend it for anyone who wish to pursue working online.
Here is one example of Call Summary - Dealership (source: Humanatic)
Agent answers the call. Caller asks if 2008 Pontiac Solstice is still available. Agent says he has to check if it’s still available because someone was just looking at it. Agent asks for callers contact information. Caller is Zachary Stiles - (with contact info here, I deleted it for security reason). Agent asks the caller if he could come in today if the car is available. Caller says that it is possible. Agent asks how the caller heard about them. Caller says he was on carfinder.com and their inventory came up. Agent says that he will call back in 5-10 minutes. Call ends.
So you must master first your Inventory Discussion, DAR and DAO categories before proceeding to Call summary-Dealership, in order to know if it's Sales or for Service or any general conversation. Call Summary is all about sales, buying, trading, selling or leasing a vehicle.
Hope that you understand what I'm sayin' and get some insights or ideas regarding your question.
Thanks....
Hello! Thank you for your quick response. Your answer give me more idea about it and made me more excited to pursue this but I'm not in the rush in giving up my work. I need to excel first in Humanatic and get the categories that will help me a lot. As a matter of fact, my favorite calls are the dealership calls. My only problem is I only have 88% on the Handled by but I have 99% on inventory discussion, 99% in inbound, 100% in outbound and RNC. Do you think I can do the call summary even though I have low accuracy in Handled by: Sales? I'am trying to increase my accurracy in Handled by although there are names that are not clear enough to understand.
DeleteBy the way I'am a still confused on the DAR and DAO overview specially on the DAR because you need to mark seconds where the Agent request an appt. What will happen if you mark less than or more than 2 to 3 seconds on the "Agent tried for an appointment"? Will that be an error?
I'm really thankful for answering all my questions and I apologize if I still have follow up questions.
God bless!
-jean
Hi Jean! Regarding DAR, it doesn't matter whether less or more than the appropriate time when you mark the seconds, where the appointment attempt takes place, the important is you validate the appointment attempt or request and your'e sure that the appointment attempt or request was made by the agent or the caller.
DeleteRegarding Call Summary, as much as possible the name of the agent must be determined, but when the agent name was not clearly spoken, you can use the word "Agent" as an alternative to distinguish him/her from the caller, also when the caller's name was not clearly defined, you can use the word "Caller" instead.
Thanks.
Thank you so much. I still have lots of question in my mind. I'am looking forward to unlock the call summary soon. thanks again :D
Delete- jean
You're welcome! These days unlocking Call summary is now easy as compared to early days when I started. You can, just be patient. Hope to hear from you soon. Thanks.
DeleteHello! Good news. I already unlocked the call summary. I started reviewing DAO last night and tonight I already have the call summary category. I'am very happy. Thank you so much for answering my questions that motivates me a lot. Can you please give me tips about the category via email?
DeleteThanks again!
-jean
Hi sir Red!
ReplyDeleteThank you for the information.Actually, I didn't know that there is something like this,until i searched for HOW TO REVIEW FAST AND ACCURATE, then appears your blog.. I'm stock reading all the comments and tips on how to be accurate.. Very helpful especially when I am one of those who log in and out every time i've seen calls and when i click it, theres no call or pending calls..
I only started last April 2, and yesterday was my 1st payout.. I've got 22$ for almost 2 weeks.. You think I''m fast enough for a beginner?
I've already open up different cats,higher paying cats.But Ím focussing now with the outbounds.98% accuracy,inbound 93,automotives just 50, and RNB got 75... Ive tried 5 calls on RNB,4 was correct and got 1 wrong,but my accuracy down to 75%.I know now why,the fact that I wanted it correct I listened to whole call which leads me to very slow review.
Please send me more tips to review fast and accurately.
Thank you and God bless you.....
Hi, Congratulations! You're a certified HUMAN now, as what Humanatic pertained to their reviewers. I advised you to unlock all categories as much as possible, don't focus on your earnings for now as others do. Because there comes to a point that you will loose your patient when you focus on your earnings first. The best you can do is to master every category as much as possible. Lower cats or High paying cats? When you try to move to higher cats, I may say that you are improving, but when you are stacked with lower cats, then it's time to switch and change your strategy, your earnings is directly proportional to what category you are handling, you know what I mean. But $22 in two weeks is not bad. Where can you get that amount on the Internet? Facebook and Youtube will not pay you! But always remember that you're still on the process of learning. As I've always said LEARN MORE = EARN MORE.
DeleteSpeaking of "How to review fast and accurately? " You can only do this when you master the category. For me MASTERY is important at the beginning, then in the long run SPEED follows, and good earnings will flow. Look for a KEYWORD/s, a single word can defined a whole idea.This is one of my technique. Always look for KEYWORD/s.
Just continue to FOCUS on what you are doing right now, don't be on the rush for profit! Proper time will come. Do your homework first and for sure you will succeed here.
If you have other question/s, don't hesitate to post it here. Thanks and God Bless.
Thank you so much sir Red!
DeleteFor sure sir, I'll be back to ask again.
Thank you and God Bless!!!!
Welcome po!
DeleteHello sir Red!
DeleteI'm planning to review the INVENTORY category,can you give me tips sir for easy and better understanding on inventory?
Thank you again sir Red!!!!!
And may I add sir,also the REASON NOT BOOKED....
ReplyDeleteThank you again!!!!!
This comment has been removed by the author.
ReplyDeleteGood morning, I just joined Humanatic and is going well, but my wife wants to work too, can we have 2 accounts and work from the same computer? with diferent Paypal accounts of course... I don't want to be banned
ReplyDeleteIf you are using one device to access humanatic, better to log-out first your account before your wife log-in to her account and vice-versa. Just to play safe, because nowadays humanatic strictly imposed "one account/one reviewer" policy.There were reviewers that has been terminated for using multiple accounts. Keep safe your account, it's precious!
Deletehello!im a newbie.from Tacloban City Leyte Philippines. i just started last april 24. im here to ask you for a tips for "handled by: automotive sales". thank you
ReplyDeleteYour email address please, don't worry it will not be posted here.
Deletedo i have to focus also on speed when i review calls for handled by: automotive service? or just the accuracy?
ReplyDeleteAccuracy is more important, don't be on the rush! Learn first, sharpen your ax. If you read all my previous post comment, you will always see this words, LEARN MORE = EARN MORE. Please read all the post comments here, it might help you to answer all your questions. Thanks.
Deleteplease help! i think my account has a problem, my acct automatically logging out. For today, I've automatically logged out for 6 times already, after i reviewed a few calls. i don't know whats the problem is, thats why i'm here to ask you some advice sir red.
ReplyDeleteIf you're using a mouse for navigation, better check. If you're using a laptop, and using the touch-pad, use mouse instead. Either one of the two malfunctioned.
DeleteI have the same problem as before so I emailed humanatic support and this is their response:
ReplyDeleteHumanatic Admin 4
Apr 14 (13 days ago)
to me
Hi Rose,
Automatic logging out of your account can be the result of a few things. Please make sure you are not accidentally double clicking on selections/buttons, ensure that you are not selecting the back option in your browser, make sure not to have too many Humanatic windows open, etc.
Please let us know if you continue to experience issues after following those instructions. If so, we can look into the issue further.
Thank you.
Thanks for this info..Make sure that you try my previous advice to prevent you from logging-out. Mouse or touch-pad navigation is sometimes the cause for this kind of problem.
DeleteHi, I hope you can help me with this, I am confused with the Additional Services cat; When an agent calls another agent let say for warranty etc.-- is it still a discussion of the status of a vehicle at the dealership?
ReplyDeleteis it not?
This call was not intended to discuss the status of a vehicle currently at the dealership
Sir I'm doing Humanatic for more than 1 month now.. I'm doing 30-40$ a week..
ReplyDeletebut you sir is my IDOL.. you're in the leaderboard yesteday! 40+$ a day! you did 20$ in 6-7 hours.. 11am to 7pm pinoy time! that is insane!
can you give me some tips sir..? Thank you and more power! by the way I'm Paul from Fairview Q.C
Thank You Paul!
DeleteExcerpt from a motivational video I always watch...
"Whatever you are trying to learn now, whatever new skill you are trying to pick up, the beginning stages, it's hard and frustrating and it sucks, BUT DON'T GIVE UP, because if you keep practicing you are going to get better and better. And SOON it won't HURT AS MUCH, YOU WON'T FALL AS MUCH, YOU WON'T MAKE AS MANY MISTAKES. It's going to be easier and you will SEE MORE RESULTS."
Many people always asked How I did that to earn that much, but that's the same question in my mind when I start in this program. I already give my very best to explained here what I had done to be on the Leaderboard most of the time. Please read very carefully all my post comments, the answer is here.
Thanks for visiting.
Hi again I; am the southamerican guy. I was visiting my brother in USA that is why I had not written to you again.I improved my accuracy in RNC to 97% following your advice. Last time I emailed you I think It was in 90%. Now I am going to follow your program because I think I master RNC. Sorry my bad english
ReplyDeleteNice to hear that my friend. Yes, just follow my program and try to focus as much as possible. Mastery is the key, then followed by speed and accuracy. High accuracy has a great advantage.If you're good in RNC now, you should try to review other category that I had told you. And again try to master it.Just one at a time for better result.
DeleteHow to review your calls in inbound? If you are correct or wrong?
ReplyDeleteHello Redenthor Lubuguin, i appreciate all the good advice this blog provides. I been trying to win at least 2 to 2,5dls/hour at DAR but i paid a high price: my accuracy dropped down... from 95 to 75%. Hope some auditions were subtitled from i learned english reading books, not hearing Dallas citizens making business! Im argentinian, my 1st languague is spanish, though i like english very much is not easy for me to think in english.... Do you speak spanish, Red? In the days to come, may i state my questions related to this online job in spanish? Kind regards, thank you!
ReplyDeleteHi Masco Tera. Sorry for the late reply. I didn't check my blog inbox. By the way I may not understand if you will address your question in Spanish language. Try to address your inquiry in English, grammar is not important, just say what you have to say, and I will try to understand it. English is my second language only, I'm not also fluent, but I'm getting there through practice.
DeleteThanks.
Hi Red,
ReplyDeleteThank you so much for your very informative advice.
What is the REFRESH TIME (PH)for HM?
Thank you and God Bless.
Hi Red!
ReplyDeleteI have a question, have you also experience a category being take out of the list even its rating is has 93% or more? actually my DAO being take out just a few hours ago. thanks!
In my opinion, there's a delay in auditing, that's why you said that it was 93% then before they remove it from your list of category, in reality it might gone far below and you commit many mistakes that it's not acceptable to them. Try to send them an email and ask what's the reason.
DeleteIt happens all the time, so be sure to make it correct when tagging calls. If you're not sure, better to refresh or skip that call.
DeleteI made a mistake, it is by design that Humanatic removed the DAO category, they combined it with DAR, look for DAR overview and it will show a new rules similar to DAO.
DeleteThanks Red! emailed them actually, no responds yet. but your last reply makes me understand it at all.
Deletehello, how are you?
ReplyDeleteFor 3 days i been working hard, marking Zero mistakes, i guess. I been thinking like this: "Dealership appt request (DAR) is the key to DAO. And DAO is the key to high paying categories. It is a must not to commit a mistake again at DAR"
My question is: how long it takes for the accuracy to upgrade? Days? Weeks? Should i stay hearing thousands of conversations to achieve the +20% needed? (start: 75% accuracy & end: 100% accuracy) Today my accuracy at DAR is 80% (!?)
This afternoon i log in and found "a new" DAR (!?)
I sent email to Humanatic support telling them that Iam confused. I asked them for an overview and examples.
Dealership appt request category
the options used to be:
1.YES at ... sec.
2.No appointment attempt, but agent DID promise a follow-up
3.No appointment attempt, and agent DID NOT promise a follow-up.
4.Correction: Not eligible, call was not an inventory call.
and now are the following:
1.appointment for a firm date / time
2.appointment for a soft date / time
3.declined the agent's appointment request
4.an appointment was not discussed
5.Correction: not an inventory conversation
i wonder whats the difference between a soft and a firm date, etc
Thank you very much, kindhearted Red,
for your precious time
Lubuguin lives at Leaderboard. Congrats!! :)
Just in case, my email is: mascotera99@gmail.com
Humanatic for now is doing a lot of changes.For your info, Dealership Call Outcome (DCO) was not a part of Dealership category as of to date, they removed it for many reasons. Now, they made a whole change in DAR category. The new set of choices in DAR is the same with Dealership Appointment Outcome (DAO), I think they are planning to removed DAO also, like what they did in DCO. AS in one category for all Dealership calls, combining the 3 Dealership cats into one category. So lets wait for Humanatic announcement.
DeleteBy the way here's a brief explanation regarding DAR new set of choices.
*Appointment for a firm date / time*
----It means that the appointment is set at a definite time and date (FIRM appointment), or the appointment is set within the 45 mins time frame (ex. 2:00 to 2:30 or 1:00 to 1:45).
----or the appointment is set around noon (12:00), around 6:00 and so on, this is a definite time.
----caller said that he/she will come in half hour or within 45 mins..
*Appointment for a soft date / time*
----it means that the appointment is set with indefinite time and date.
ex. "I'll probably visit the dealership this afternoon." (loose time)
"I'll come probably by next week or by next month."
" I'll be there between 3:00 to 4:00." 1 hour time frame, if 45mins time frame then it is a firm appointment.
" I might come for a test drive." No time and date. (loose time)
*Declined the agent's appointment request*
---it means the caller did not agree to come to the dealership for whatever reason.
---agent made an appointment attempt, but at the end no conversation about when will the caller will come, or the caller said that he/she will call back if he/she will come. (vague appointment)
*An appointment was not discussed*
-----no appointment attempt or request..
Let's wait for the announcement regarding some changes that Humanatic had implemented. It is for our own good and for company's credibility, that's why they are making major changes.
Regarding your accuracy, peer review is not in effect that's why it's hard to update the accuracy rating., or peer review is less in DAR cat. Regarding peer review, please read my previous post comment, I already explained this.
Hope this will help you and give you some insights.
Thanks.
Hi. I've been working the last 2 days in the new DAR and I haven't received neither a penalty or a bonus, money continue rising, not even 1 penalty, why? Is impossible that im 100% accurate, I'm afraid that in the next few days they discount money from my account. Im sorry for my english im from Brazil. thanks
ReplyDeleteYou're a genius I am honored by your support.
ReplyDeleteThanks for your great ideas.
I value your comments.
I been auditing Inventory discussion and cannot
understand why they take for what is right wrong. Its been established what is right. I marked correctly. Anyway, they penalize me (-4c) I add a comment but it seems that nothing happens. Ill try to take it easy... or start taking note of these calls ID and ask the support for an explanation.
You suggested to do that.
Thank you very much, Red!!!
Kind regards
Thanks! Just wait for the auditor to handle your dispute. Disputes are queued depending on time of entry in dispute database, but definitely, for sure auditor will be able to see it. Take notes or make a record of the call id, lets say in a notepad, and check it for the following day. This link may be helpful when checking your disputed calls, just paste the call id at the end of the equals sign (=), this will be helpful also if you want to review your "past handled calls" that seems confusing. As I've said in my previous post, recording all the call id's was a big help for me when I just first started in this program. In this way, I was able to review again my mistakes and correct this when I encounter that similar calls. And also see what I might need to focus for in order to update my knowledge and off course increase my accuracy.
DeleteHere is the link, take note that only disputed calls or calls that you handled (correct or wrong) may load in this link, nothing more.
http://www.humanatic.com/pages/selection_review.cfm?cid=
Again, hope this will help in your journey to Humanatic. Hope someday that I will see you on the Leaderboard. Nothing is impossible, but first do whatever may help you to attain your goal. It's just a matter of mind setting, focus, will power, determination to learn and "Believe in yourself."
Thanks again. More Power!
You were right!
ReplyDelete"only disputed calls or calls that you handled (correct or wrong) may load"
(It seems i have to pay more attention at what i read)
Thx.
Hello Red,
ReplyDeleteIm interested in a category called Data Pull (or sth like that)
Its seems to be one of the high paying Cats.
I got two questions:
1.Does that category still exists?
2.To unlock that specific category, in which category should i accurately review more calls?
Thanks for your patience and generosity. Kind regards.
Hi. Yes, data pull still exists. You need to review as far as I know the Current Student cat in order to unlock DP category.
DeleteIm sorry, i don t understand.
ReplyDeleteWhich ONE is "the current student category"?
(I counted 19 unlocked categories at this time: Outbond, Inbound, etc... low paying cats all of them)
On the other hand, this is the one i feel i should work effectively, i guess :)
Could you share your opinion about it?
Data: SNHU admissions
-Currently pays 10,3 per completed task
-The purpose of this new category is to record the caller s information, such as their name, telephone, address and email. The data should be entered in the labeled text boxes.
Regards
Data: SNHU Admissions is the same as DATA PULL..
DeleteHello, i need some tips for Handled By please. I don't want to lost acces to it. My email is: lavidaptc@gmail.com
ReplyDeleteI may advice you to refrain handling that category for now. There were some irregularities regarding Handled by. I don't know if there was a program error or something.
ReplyDeleteHello. I'm working on Call Summary. I think I've reviewed like 140-150 calls. my accurcy is 100%. but I don't understand how to know if my call was correctly reviewed. only a few times I've made little mistakes like this: ("Agent asks the Jhon when is a good time to come in...").
ReplyDeleteThat (the) mistake could be a reason that affects my accuracy? and if it is, they will deduct the money in the same way they do in the other categories? and when? or how CS works? I also don't understand what to do with the options below the box.
I think I'm doing pretty good at this category and I've reached the Leaderboard 4 or 5 times which is a big accomplishment for me :D.
Thanks for your help
As far as I know, Call summary is subjected to administrative auditing. If one of the admin reviewers, audit your summarized calls and found a mistake/s, then you will receive a penalty affecting your earning and accuracy. Remember that CS is probably the highest paying category, so expect a penalty twice of that amount and a significantly dropped in your accuracy rating, and the worst case is category termination. So better to review your summarized call before you submit it. The options below the box, is if the call is not an inventory call, or something that is confusing, you may check the option below for administrative checking.
DeleteHope this will helps. Thanks
And Congrats also for being on the Leaderboard..You are one of the finest reviewers now! Keep it up!.
DeleteHey, I don't know if you have noticed this or not but the Outbound Service Call Purpose and the Outbound Call Purpose category is uploaded the wrong way around. CI does not seem to be listening or caring but I think this is a wonderful CAT and should be fixed. To explain: 90% of Outbound Service Call Purpose must be marked OTHER as they are sales calls, and 90% of Outbound Call Purpose most be marked as general as they are SERVICE calls!!!!!
ReplyDeleteSorry I'm not reviewing on those categories, but you may send an email to Humanatic, inform them about the situation. Maybe it's a long weekend because of Holiday that's why they are not responding.Just wait for their reply, if you already reported regarding this.
DeleteThanks.
Hello po!
ReplyDeleteIs it true sir Red that Humanatic is on the process of "banning" some account?
DeleteIn my opinion and this will not an official representation to Humanatic announcement,I think Humanatic is updating their system to better enhance their security against cheaters, sometimes an update will lead to a system glitch, that's why numerous non-cheaters were also terminated out of the system. But Humanatic made an announcement in their official facebook page, saying that they on the process of reviewing each affected account and ready to activate it again once they found out that indeed that account was not a cheater or linked to a cheater account.
It's good to know that Humanatic is doing their best effort, because in the long run if neglected, this is a serious problem to a bad data report. And if this happened, their client will off-course think that it's not good doin' business with them and pull out their business and search for better company to work for. And for sure this is also a serious problem to us reviewers who are working decently to earn in order to support our needs. Humanatic failure is also a failure to us.
Since I became a member of this program, I witnessed a major change in their system, they are working for us to better upgrade the "quality of data", "quality of compensation" and quality of the company to be competitive and credible in this kind of business. Everyone will benefit from Humanatic security and system update, so let's support our company to eradicate individual or group that may ruin the company's credibility.
Hello Sir. Could you give me some advice on Appointment Booked category? Many calls are from people who is looking for a job, and they discuss about the type of job availables, house cleaning, hotel cleaning etc. is that General conversation? I'm confused on this category :( :( THANK YOU!!!!!! :*
ReplyDeleteIf the caller is looking for a job, then this will fall to General discussion. Please note that Appointment Booked 4.7 is design to filter calls from a client or customer needing appointment either for service like pest exterminator, law consultation, dental, plumbing, electrical, doctor consultation, vehicle service (e.g change oil, body repair), furniture service (rentals, sales), house cleaning service, appliances repair service and others.
Delete***If a customer is only asking for a price then it represents appointment opportunity.
***If a caller is asking if a certain insurance will be accepted in the dental or doctor's office, it is also represents appointment opportunity, whether the caller did not mentioned that he/she needs an appointment, outcome for this call will fall as "Appointment Opportunity not Booked."
All of the caller's inquiry regarding information about a service whether the caller did not ask for an appointment, this should be considered as Appointment Opportunity and should be marked accordingly.
General discussion tips:
1. If the caller is from another business doing a marketing call.
2. Caller is from a doctor's office verifying a mutual patient or needing some info about a patient.
3. Caller is seeking for a location assistance and no appointment mentioned.
4. Calling for a heads up that he/she will be late, but no appointment mentioned.
5. Caller is verifying business hour's of operation and no sign of appointment opportunity.
6. Caller redirected to a voicemail or left a message to live person about his/her contact info and requesting for a call back from the intended person.
7. Caller received a call from the office and receptionist said that it was a wrong call.
8. Billing inquiry and no appointment mentioned.
9. Conversation and no sign of appointment opportunity.
10. etccccc...
Please read the Overview regarding of how to handle any voicemail and other info that might help you. It's just a matter of familiarization at first. Sometimes you will need to research about the company mentioned in the conversation so you have the idea of their offered services.
Hello sir, yesterday I was earning bonuses for the category I was reviewing, but I must admit there were 2 categories on their 92% and 87% accuracy I was surprisedwhen I logged in that I lost all of my category even those in the 95-100% accuracy. What do your think is the reason for this? I would still want to work with humanatics, I don'tknow if making another account is acceptable. Thanks!
ReplyDeleteIt's nothing wrong if you want to make another new account in order to work again with Humanatic, but you need to provide them with a new verified paypal address. I know Humanatic has a new policy regarding the submission of any paypal add that has been used previously. Try to send an email to them and ask what was the reason, before you try to send a new application. There are many reasons for any category removal, so only them can give you a clear picture what was happened. You can send an email to humanatic@centuryinteractive.com.
DeleteThanks for the visit!
Hi Red! look what I found in searching about Paypal and bank account connected to Humanatic.. someone use your content of this blog again check this link.
ReplyDeletehttp://humanatic.altervista.org/?doing_wp_cron=1434160611.0665099620819091796875
Hi! Thanks for the info. Another dumb web owner. That's the Internet world.
DeleteHello sir. I need help with the RNC category..my current accuracy rate is 69%. Can you please give me some tips? Im really lost. Thank you
ReplyDeleteAdd me on Facebook...;)
DeleteHi. Quick question re: why calling category. What should I select when the purpose of the call was very clear but the caller did not reach the desired/qualified person or the call was put on hold and got disconnected? Will it still fall down to no live conversation / wrong number / nobody there?
ReplyDeleteIf the caller's information was not shared and the call got disconnected---> No live conversation. If the caller did not reach the qualified person or intended person, and the caller just leave a message---> No live conversation...
DeleteHi Sir. I was wondering where can I view audit comments..?
ReplyDeletehttp://www.humanatic.com/pages/selection_all.cfm....Paste this link in your browser..
DeleteSir, I am really impressed by the way you are helping people on your blog. I am glad to see you are sharing your tricks with everyone. I have a question for you too. I joined 3 days back and I unlocked reason not connected category with some other categories. My inbound accuracy is 90%. I read up when you replied someone saying that you can reach on leaderboard just by using this category. But, when i saw reason not connected category, it says 2.2 cents per call. So how can you reach on leaderboard with only this category? I haven't tried this category yet. When I was doing inbound calls, it sometimes gave me 1 cent and sometimes 2. I took two and a half hour, just to reach one dollar. So with reason not connected category which is almost same, how can we earn more? Please let me know this. I have also unlocked inventory category and I read up that it can unlock high paying categories. Can you mention which high paying categories are they? And how much do they pay? And which is the most highest paying category? And how to reach there? Sorry, for so many questions but I am new and want to learn from you. Thanks. Do reply soon.
DeleteSorry for the late reply. I was too busy then with my other stuff. As I've said in my old post comment, when you are just starting as a reviewer, do not be in a hurry to make a profit. Take time to study, more calls to review and more time everyday so that you will become more familiar on every calls. I might say that focus on Inbound calls for now, try to make your accuracy as 95% and higher, if you maintain it means that you are more familiar with the calls and already know the technicalities of that category. It's a signal to move on to other medium rate category like RNC, the reverse of Inbound calls. It is much easier for now to handle RNC because you already master or have much more comprehension on Inbound calls, RNC is the opposite of Inbound category, get what I mean? Then if you have much more familiarization, then probably it's easier to move on to other high paying category. Mastery of any category can equates to ACCURACY. Then MASTERY and ACCURACY will equates to SPEED that will result for better earnings and more category that will be added to your account.
DeleteIn those early days, RNC alone will bring you on the Leaderboard. But as the game changed, because of new categories put forth, it's not easy to be on the Leaderbord just reviewing RNC alone. You have to combined it with other low to medium to high paying categories to be on the Leaderboard. And second there are many reviewers now who are joining coming from other English speaking countries, so the competition is much more higher unlike those early days.
So I will keep on repeating my secret and this will not be a secret anymore. MASTERY + ACCURACY + SPEED. This formula will bring you on the Leaderboard if you follow. As I"ve said don't be in a hurry.
High Paying cats includes;
Dealership Appointment Request- 4 to 5.2 cents
Dealership Call summary - 22 to 52 cents
Car wars Call Summary - 11 to 52 cents
Widows/Doors Call Summary - 22 cents or more
Patient Pursuit Call Summary - 22 cents or more
Rent Buzz Call summary
Data Pull - 11 to 14.5 cents
Appointment Book - 4.6 to 5.9 cents
Reviewing medium rate categories will give you also a good earnings not just reviewing high paying cats. As I've said it's a combination of low to medium to high paying cats, this is the best option, as what I've implemented in my program.
See you at the top! Thanks for the visit.
Thankyou so much for the reply. I am having a hard time with inventory category. I hate the penalty system because they penalize me for almost every call. I think I have marked it right but still I get penalty. My accuracy has fallen to 64%. I dont know how to crack inventory calls. So I have left that at side for now and I am focussing on "reason not connected" calls for earning. And my other focus is on "homeservice" category as it is the key to "call summary- windows and doors" and I have 100% accuracy right now in "home service" category. I took a few calls and i have unlocked the "call summary-windows/doors" category by 10% . I know its a long way to reach 100% but I am trying. I wanted to ask that if i unlock this call summary-windows and doors category, will there be enough calls for me to review as it pays 20 cents but are calls available all the time? And is it necessary to unlock DAR category? Or I could earn well alone with call summary-windows and doors category? As I told you I am having a hard time with inventory category which is the key to DAR. So I am focussing on home service and I am having 100% accuracy also. So pls guide me that call summary- windows and doors is enough to earn well or I need to unlock DAR. And pls provide inventory tips also. I am not liking that category at all. The penalizing system is the biggest drawback of humanatic. So do give me tips for inventory and answer my above question soon. Thanks a lot Sir.
ReplyDeleteFor me to become proficient with Inventory category, you will first and must have a good comprehension on Inbound calls. As I've said this is they key for all high paying categories for you to understand it well. You must distinguish a call that is handled by a qualified agent and a call that is not connected to a qualified agent / receptionist. You may encounter "not connected" calls on Inventory category and in any other category. So if you had a hard time on Inbound calls, then you may find it hard also to review Inventory and any other category.
ReplyDeleteSecond, we all know that Inventory category is designed to filter calls coming from a vehicle dealership. So it's all about selling, buying, leasing a vehicle whether it may be a cash or financing options. It's all about money business. So you will have to familiarize yourself with what is Qualified for inventory and not not qualified. For example, a caller is inquiring about renting a vehicle, it sounds that involves money, but if you consult it in the overview section, you will find as not an Inventory and should be marked as general conversation. So overview plays an important part, better pay attention. Have it open on a separate browser when reviewing any category, so you will not get lost.
Tips on Inventory :
1. Renting is not an Inventory.
2. If a caller is inquiring about a car loaner, this is not an inventory. A car loaner is an added customer service option offered by any vehicle dealership if the customer's vehicle is at their shop for maintenance service, so that the customer will a vehicle to use when their vehicle is at the shop either for inspection or repair.
3. If a customer is inquiring about a recall, not inventory. It may qualify for Service or parts depending on the outcome of the call. If the caller is not handled by a qualified agent, then it should be marked as Not connected or Not handled by a qualified agent.
4. If a caller is just confirming an appointment, and no discussion about whether an appointment is for sales or service, then it should be marked as general discussion.
5. If a customer is doing a follow up call for sales or service, and not handled by a qualified person, and the caller just leave a message, then it should be marked as Not connected.
6. A caller is just confirming dealership's hours of operation and no discussion about sales or service- General conversation.
7. A caller is just inquiring about financing a new or used vehicle. Inventory.
8. A caller is just inquiring about re-financing the vehicle he/she bought. Not inventory, finance.
9. Caller is returning a leased vehicle and no interest on renewing the lease. Gen discussion.
10. A caller is returning a call, the agent who handled the call said they are calling to know if the caller's is still on the market for purchasing or leasing a vehicle, then the caller said that he bought already somewhere else and no discussion about for future purchase or lease. Gen discussion.
There are many more, all you have to do is familiarize yourself. As I've said Inbound calls plays a wider part to become more proficient on Inventory and in any other category.
Call Summary for Windows/Doors is a new category, so expect a low volume of call. Better to focus on Inventory and unlock DAR, for you to become eligible in unlocking Call Summary for Dealership, where there are volume of calls to review.
Don't be in a hurry my friend. Have time to study and familiarize yourself in every technicalities of any category. Time will come that you may master it, but it depends in your enthusiasm to learn. Remember the formula. LEARN MORE = EARN MORE to the exponent of 2. ;)
Thanks and don't quit!
hello sir.. regarding inventory discussion, what should be the right tag if the caller is going to change her scheduled appointment?
ReplyDeletethanks in advance.
If it's for sales, then it should be marked as YES. If it's for service, then for Service or Parts. If nothing was mentioned or any hint what's the appointment was all about, marked it as General discussion.
Deletethank you sir red.. another question if I may. sir in my own pace i can do 1 to 1.5 dollar an hour. there was once I tried really hard to be at the leader board. I started 1pm Philippine time then after 2 hours I got $3 earning me a position in the 21st spot and seeing my name for the first time on the leader board (i was so very happy of course, it was like i won the lottery) while rank 1 reviewer already got 6+ dollars in just 2 hours... tanong ko lang po, ano kaya mga categories nila. and you sir, i know isa kang halimaw when it comes to earnings. first few hours hindi ko pa makikita yung name nyo pero maya maya kunti nasa top 3 kana.. mamaw :) I hope to be just like you someday sir... kabisado mo lahat ng categories. unlike me, walang ibang alam aside sa inventory. pag naubos na eh facebook facebook nalang :D
Deletekung bago ka lang, yun pacing mo ayos na.kailangan mo lang magdagdag ng category na i-review, pra pag naubusan yun favorite mo na cat, makakalipat ka agad dun sa susunod na favorite mo, hanggang makarating ka dun sa pinakadulo na favorite mo. kailangan tuloy tuloy, hndi yun pag naubusan dun sa isa hihinto ka na din at mag aabang nalang. pag ganun ang sistema mahirapan ka kumita pa maganda at makarating sa final ng leaderboard.
Deleteyun mga nakikita mo sa hapon 1pm and so on karamihan dyan mga mediator kya mabilis sila, pero yun iba mabibilis na reviewer sa call summary at dar, sa hapon kasi mdlas marami call summary at dar, mga higher category na..
kaya payo ko sayo subukan mo aralin yun iba pa category, sa una lang naman mahirap, pag araw araw mo na ihandle halos makakabisado muna. sa una pa lang na conversation halos alam mo na ang sagot.bale familiarization lang at mag :KEYWORDS: ang labanan, pag magaling ka sa keywords, sigurado madali mo maiitag ang isang call, kahit hindi mo pakinngan ng buo.pero exception yun call summary kasi need mo na pakinggan ng buo, pero mataas naman ang rate kumpara sa mga ibang category.
kaya mo yan, aral lang muna sa una. tas darating ang time bibilis kana din, tas kahit ayaw mo mapunta sa leaderboard, mapupunta ka parin.
salamat, tanong ka lang pag may inquiry ka pa. :)
salamat sir.... sir i cant find you on facebook. e add po sana kita if ok lang.
DeleteThanks a lot sir for your details about inventory. I am so grateful to you for helping newcomers in the best possible way. Sir, I already have good accuracy in inbound calls. And I can crack that well and I do get bonuses on it. But, still inventory its hard for me. But, now I will try with your tips and also overview section. Sir, I have unlocked, call summary- doors/windows but there are no calls yet on it. I am frustrated because I was hoping to earn from that category. Anyway, I know patience is needed a lot. So now I will concentrate on inventory. My other question is, how to unlock call summary- patient pursuit? Because i can only see a patient category but I am not sure if it will unlock that. Its new ot current patient/client/customer which will unlock "Appt booked". So I am assuming that may be Appt booked will further unlock call summary- patient pursuit. But I am not sure. So please tell me if I am right or its some other key to "call summary- patient pursuit"? Sir I am giving you a list of all categories which is unlocked and which is not unlocked yet. Please tell me on which category should I work to reach high paying categories.
ReplyDeleteCATEGORIES WHICH IS UNLOCKED:
1. Inventory discussion
2. Home service booked
3. Why not connected: Service
4.New or current patient/ client/ customer
5. Why calling
6. Handled by: automotive sales
7. Reason not connected
8. Why calling: service
9. Live conversation: inbound
10. Live conversation: outbound
11. PP Reason not connected
12. Was this a leasing opportunity?
13. Call summary: Windows and doors
14.New business opportunity: Home service
CATEGORIES WHICH IS NOT UNLOCKED YET
1.Handled by
2. Handled by: Service
3. Service Setter booked
4. Scheduling institute: Handled by
5. Was the leasing opp booked?
6. Promise follow up: Home service
7. Why not booked: Home service
8. English vs Spanish
9. Outbound service call purpose
10. Reason for outbound call
11. Dealership appt request
12. Department
12. CW Outbound Appt outcome
13.Appt booked
Sir these are unlocked and locked categories. Please do guide me where I should work and why? And which category will unlock which high paying category. I need your help. Thanks a lot Sir.
Sir, I was waiting for your reply but before that, I got a bad news. Inventory category is removed from my account. I tried really hard with patience to hear each call and answer. Accuracy was rising and coming down and finally they removed the category. I am really sad, I msged them about this. Sir, I dont know when they will add that category again now. But, I dont want to stop because of one failure. Please guide me about how can i earn well without inventory and DAR. Please guide me how to unlock these categories:
ReplyDeletePatient Pursuit Call Summary - 22 cents or more
Rent Buzz Call summary
Data Pull - 11 to 14.5 cents
Appointment Book - 4.6 to 5.9 cents
Sir, please guide me how to earn well atleast 10$ a day without inventory. I know it was a main category but now when I dont have that, I dont want to think about it. Please guide me about the categories which I have and I can earn well by them. I really need your help sir. You have no idea, since 2 years I am continuously trying to get a good online work and now I have finally got humanatics. Please guide me how can i earn well without inventory and DAR. I am stuck on 1 or 2$ a day. I want to reach atleast 10$ a day. Please guide me soon.
Kabayan ka ba? Add me on Facebook.
DeleteSir, I have posted twice up. Still waiting for your reply. Do reply soon. Thanks.
ReplyDeleteYou didn't answer my question. Are you a Kabayan,? read also all my post comments, coz some of your inquiries was posted and answered, add me on Facebook if you like.
DeleteWhat is kabayan? Are u talking about nationality? I am an Indian. And I thought that reply of kabayan is to another person named mark gabriel up. I din't knew that reply was for me because I dont know this language also. And I dont have a fb account sir. I read almost all comments above but, it was not exactly my situation. So, I asked you personally. And I tried to post with my google account here. But, the comment was not posted, so I posted as anonymous. Anyway, sir I am a girl and a teacher by profession. I just started my teaching career and I dont earn a lot with my offline job as its just a starting and so I want a good online job. Do help me and reply my questions. I am really tired with the penalty system. Humanatics is hard for me and I earn nearly 2$ after 5-6 hours of work. I really need your guidance. Do reply soon. Thanks again.
ReplyDeleteOk. Based on your unlocked categories, I want you to master as what as I've said the Inbound Category, make your accuracy as 95% or high and maintain it. Let's go back with the basics, sometimes a lot of newbies likes to earn well but neglect to study the basic well, get what I mean? If you did that, study the Reason not Connected category, it will give you a medium boost on your income, try not to be in a hurry, try to listen to the conversation as much as possible and make your judgement as accurate, read the overview again and again, have it open in another browser when reviewing any category. If you are good at RNC it's just like hitting 3 birds on 1 stone or like a combo punch, why? because RNC is also synanomous to PPRNC and Why not connected : Service, they are identical with each other in terms of technicalities. Try to open the overview of each category and you will find that these three categories are alike, but with a little difference in Why not connected : Service.
DeleteFor 1 or 2 weeks I want you to focus first on those categories that I've said. Inbound, RNC, PPRNC, Why not connected : service. Make your judgement as accurate as possible when tagging calls. Let me know your accuracy status after 1 or two weeks. As I've said do not be in hurry, you must learn the ropes well in order to have a good earnings or profits. PROPER TIME WILL COME.
I just want to quote again this post comment dated December 17, 2014.
Delete"Your right, accuracy does matter when just starting reviewing calls.Don't be in a hurry, like what I've said, mastery is important.When you have high accuracy you will get more categories that have high paying rate, rather than categories that pays low. But this does not mean that you cannot earn well even you have categories that pays small amount.For me MASTERY is important at the beginning, then as what you have said, in the long run SPEED follows as you master every category.Then good income will flow.That's my formula I followed and it never turned me down. Now it is much easier for me to earn well in a day.It is just building your army, ready for battle, where you played as General and your categories as your armies. Build your army first and in the long run it is much easier to direct your income with what you want."
Step by step you need to master each category that might help you in your way to Humanatic. So just followed with what I've told you. I know where to direct you, it's up to you if you like to follow or not. I've also become a mentor to numerous individuals, and they find it easy now to make a profit.
Hello. I've seen that you earn like $40+ a day wich is pretty awesome. 2 simple questions: 1. How many hours you work every day? - 2. Can u please tell me your top 5 of fav categories? Thank you and congrats.
ReplyDelete1. 8 hours of work.
Delete2. RNC, Data Pull, Appointment Book, Call summary-Dealership, Inventory Discussion.
Thanks for the visit.
Okay Sir, I will concentrate on the categories which you listed. Thanks a lot.
ReplyDeletesir pacensya na po ayaw ko sana magcomment dito kasi nahihiya po ako, newbie po ako last aug 3, aug 8 na removed po inbound ko natira nlng outbound mangiyak ngiyak po ako kahit ayaw ko ng inbound pero trinay ko po madalas log in ko sa umaga low po talaga accuracy ko pero gusto pong talagang matuto, matagal ko na po pangarap magka online job opportunity na po ito, nangangapa pa po talaga ako, mag memessage po sana ko sa fb nyo kaso lng bka d nyo rin mapansin, pwde po ba? salamat
ReplyDeletepwede mo ako i- message sa facebook. salamat.
DeleteSir, you told me to reply after a week and inform you about my accuracy in inbound and RNC
ReplyDelete1. RNC- Accuracy 94%
2. Inbound- Accuracy 96%
Sir, as you told me to concentrate on these, I did and I have maintained a good accuracy but still I earn 2$ a day. Now, please guide me further to unlock high paying categories and as you know that inventory is deactivated. So guide me accordingly. Thanks. Reply soon sir.